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Returns

We hope you are a huge fan of your purchase. If you’re not completely satisfied, you can return your unwanted items within a period of 60 days without giving any reason.

You can return your order for a small charge via our returns partner, or if preferred, via your own choice of courier.

Return via Portal (Recommended)

Register your return at our partner Rebound with your order number & Email address and follow the instructions

  • Simply register your return on our portal
  • Scan your QR code at the post office
  • Send your package to a local Rebound hub 
  • Don't worry about additional customs fees
Returns Portal

Manual return

Return your order by your own means and send it directly to our warehouse. Get a refund as soon as we receive your items

  • Fill in the return form and place it in the box 
  • Choose a courier and ensure the package is traceable 
  • Choose a carrier and pay for shipping
  • Pay for customs (if you are located outside of the EU)
Returns form

Returns policy

To receive a full refund, the items must be returned within 60 days and they must be unworn and unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. Returns will be inspected upon arrival before a refund is processed. 

A refund will be made within 14 days of receival of the goods at our warehouses using the same payment method as the original transaction unless otherwise agreed. If you only return part of your order, the original delivery costs will not be refunded. 

If you return your order via your own courier, please notify us in advance. Ensure that you have a tracking number and a ‘Proof of Delivery’ document clearly showing our warehouse address as the destination. We take no responsibility if your return gets damaged or lost in transit.  

Non-EU customers may be subject to additional charges and duties when returning the items to our warehouse in the Netherlands. In which case any extra duties and charges will be borne by you. Please check with your courier for a list of associated charges. 

Damages or faults upon receival 

Your statutory rights regarding faulty or defective products remain unaffected by this return policy. To report a faulty item please contact our customer service team, providing photographic evidence of the issue. Please ensure the item is documented with the original tags still attached. If the fault is confirmed, a free return label (or similar solution) will be provided. 

We strongly encourage customers to notify us as soon as possible after receiving their order, to facilitate an efficient resolution. 

Loss in value of the goods

You are liable for any loss in value of the goods resulting from use beyond simply checking the features and functionality of the products. 

Exchange

Unfortunately we do not currently offer online exchanges. Please return the original product then place a new order.