FREE SHIPPING ON ORDERS OVER £70

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Shipping

What are the shipping costs and options?

You will find shipping costs relevant to your country on product pages, and in checkout.

How long does delivery take?

Orders are usually dispatched within 3 working days of placing your order and delivered shortly after. All orders are dispatched from our warehouse in The Netherlands unless otherwise stated.

Do I have to pay customs charges?

If your order is being delivered outside the European Union or the United Kingdom, you may be required to pay customs and duty fees once the order reaches that country. 

Additional charges for customs clearance are borne by the recipient and are not included in your order total at checkout. Any such charges will need to be managed between the recipient and the carrier. We have no influence or control over these charges.

What if I’ve pre-ordered an item?

If you have pre-ordered an item, the estimated dispatch date is displayed on the product page and at checkout. Your order will be shipped from us on this date.

Please note, we do not split deliveries so if you have placed an order containing an in-stock item alongside a pre-order item, your whole order will be shipped once the pre-order item is dispatched. Please order in-stock items separately if this an issue for you.

Can I track my delivery?

Once we’ve dispatched your order, you will receive an email from the carrier with details on how to track your order. Should you want to make delivery changes these will need to be done via the carrier as we can no longer manage the delivery once it has left our warehouse.

I missed my delivery

Should you be out when your package is delivered, the carrier will leave a missed delivery note and your package will be taken to your nearest pick up point for collection.

If the package is not collected in time, it will be returned to our warehouse where a refund of your purchase (minus shipping costs) will be given, subject to circumstances.

Will I be charged VAT if ordering to a non-EU address?

For orders to non-EU addresses, the products will normally be zero-rated and not subject to VAT, however, to ensure fairness for all our customers, the amount charged for your order will not change.

Can I collect my order instead of getting it delivered?

Unfortunately, you cannot choose this option currently. However, you may have the option to redirect your delivery after your order is placed. In the e-mail you receive from the carrier, you may be able to opt to pick up your order from one of their service centers instead of having it delivered. You may also be able to change the delivery date and time itself.

My order is missing/items are missing from my order

On the very rare occasion that your order has gone missing, or you are missing items from your order we will investigate this with the delivery partner to resolve it for you. To speed up this process, we request that you have your order number, shipment reference, details of any missing items and any supporting imagery ready when contacting customer service.